Here at City Office Supplies Ltd we endeavour to deliver your goods in perfect condition. However, there can be occasions when these goods do not meet your expectations.

Customers can cancel orders up to 14 days, starting from the day the goods have been delivered. City Office Supplies
Ltd reserves the right to make a charge of up to 20% of the full amount of the order. If only part of an order is
being cancelled, the charge will be up to 20% of the value of the order lines cancelled.

The Customer is responsible for the return shipping of cancelled Goods. City Office Supplies Ltd shall not be liable for
any damages to cancelled Goods during return shipping. City Office Supplies Ltd shall not be responsible for any missing
returns shipments unless the Customer has proof of delivery with the valid signature of a City Office Supplies Ltd employee.

The Goods must be returned complete, must not have been unpackaged or used and be in pristine
condition. All security seals and tags must be unbroken. If the packaging has been opened, it must be
resealed with clear tape. The packaging must not have been written on or defaced.

E&OE Unfortunately we are unable to accept any Food Products on a return unless the product reached you in a damaged or deficient condition. Therefore, please take extra care when ordering these items.